Shipping + Handling
It takes 3-4 business days to process your order. We ship Monday through Saturday. We do NOT process and ship orders the same day. Please allow up to 3-4 business days for orders to process. All orders will be shipped via US priority mail, in 3 to 4 days unless otherwise specified.
Please note: It is NOT our responsibility if the package is not delivered within the shipping times as it takes 3-4 business days to process the order. We are not to be held for USPS estimated delivery time.
The price for shipping and handling depends on the state and country you live in. Please check our website to find out pricing for shipping.
Tracking Your Order
Once your payment has cleared, you will receive an e-mail when your order has been processed and shipped, which will include your tracking number (this may take up to 72 hours). It is the customer’s responsibility to track the package.
International packages may not have specific tracking information. We are sometimes unable to notify the customer of the specific location of the package.
International packages varies on each country for delivery time.
DELIVERY OF ITEMS:
If a customers tracking number states delivery was made to the customers address, we do not offer refunds if the item is claimed to not have been delivered. If an item is not received when tracking information confirms delivery, please contact your local shipping company.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the customer to make sure the address provided is correct. Once your items has been shipped we are unable to make any changes. Please email us Shop@NoirByJai.com as soon as possible if any changes need to be made. Please double-check the address you are entering, because it is not our responsibility if packages are sent to the correct address.
If your package has already been shipped to the wrong address, we cannot make any changes. We can provide you with an exchange or store credit after the package gets returned back to us.
Please make sure the email address listed on our website is active to receive any updates or tracking information.
International customers (outside of USA) are responsible for all import duties, customs, and local taxes charged by your country. Please note that we are unable to waive these fees. It is the customer’s responsibility to contact the country’s customs office or tax agent for respective charges and rates on a package coming from outside of your country.
Please note that we are not responsible for any delays that take place in your country’s custom’s clearance processes.
Slow-to-Ship Countries (3-8 weeks)
Middle East (Especially UAE and Saudi Arabia)
send all inquiries to: Shop@NoirByJai.com